The Civic Center Authority provides an emergency call service for doctors and others who might be called in extreme emergencies. The emergency number is 452-4857.
If you need to be reached during a performance, please make arrangements to be contacted through the emergency number and make sure that the caller has your seat location – section, row, and seat number – so an usher can contact you.
Any doctor who would be willing to attend a medical emergency, should it occur during the concert, is asked to give his/her name and seat location to the on-duty manager in the office on the main floor. Many thanks for your help.
In case of a medical emergency, patrons should contact the nearest usher.
Doors open approximately one hour before performance time. Concerts begin at 8 p.m., unless otherwise noted. As a courtesy to the performers and the audience, late arrivals will be seated by the ushers during the first convenient pause in the program.
Patrons who must leave early are asked to do so between program works as not to disturb others.
The Civic Center provides coat racks for patrons in the lobby and in the balcony hallway. A donation is requested.
Draping coats over railings is against fire regulations.
Found objects can be taken to the on-duty manager in the office on the first floor in the Warner Theatre (across from the concert hall). At concerts, lost items can be claimed at the office. To claim a lost article at any other time, call the Civic Center weekdays at 453-7117.
The Warner Theatre is accessible by all main entrances for patrons with disabilities. Guests who remain in their wheelchair are admitted free of charge. Anyone needing special assistance is asked to seek an usher.
The Warner Theatre has a limited number of headsets for the hearing impaired. To borrow a headset, stop by the office on the main floor in the Warner Theatre with I.D. and talk to the manager on duty.
Smoking is prohibited in the Warner Theatre. Patrons who wish to smoke must do so outside the building.
The use of still/flash and video cameras or any form of recording equipment is strictly prohibited.
Electronic watches, beepers, and cellular phones must be set to vibrate or be turned off before entering the concert hall. Please read “Emergency Messages” above if emergency notification might be required.
A public phone is located inside the double doors at the State Street entrance. Restrooms are located on the main floor on either side of the refreshment bar and on the balcony level next to the stairs leading to the State Street lobby. Drinking fountains are located on the main floor by the office and by the back door and on the balcony level next to the stairs leading to the main floor hallway.
During intermission and before concerts, the Symphony Shop is available in the lobby. Music-related gifts are sold to benefit the Erie Junior Philharmonic.